I have been developing a script for two people to read in the site. It may come down to one person. Below is an image of what the person in distress maybe seeing. when a chat opens up.
these are a few of the ideas that i have come up with when it comes to design and color choices.
This is the one i am going with...i just feel the colors are a bit to muted.
I have to do a few changes to the buttons..but it seems that the flow is simple to understand.